Privacy & Data Protection

Privacy Policy
& Cookie Policy

Your privacy matters to us. This policy explains how we collect, use, protect, and manage your personal data when you use Whatspie's WhatsApp API platform and services.

Last updated: January 10, 2025

GDPR Compliant

Privacy at a Glance

We collect only necessary data to provide our services

Your data is encrypted in transit and at rest

We never sell your personal information

You can access, modify, or delete your data anytime

GDPR, CCPA, and international privacy law compliant

Transparent about data sharing and processing

1. Information We Collect

We collect information to provide and improve our WhatsApp API services. Here's what we collect:

Account Information:

Name and email address
Company name (if provided)
Phone number (for verification)
Account preferences and settings
Payment and billing information

Usage Data:

API calls and usage metrics
Message data processed through our API
Error logs and performance data
Feature usage and preferences
Support interactions and feedback

Technical Information:

IP addresses, browser type, device information, cookies, and analytics data to ensure service security, improve performance, and provide technical support.

2. How We Use Your Information

We use your information for legitimate business purposes:

Service Provision: Process WhatsApp API requests, deliver messages, manage webhooks, and provide platform functionality.

Account Management: Create and manage your account, authenticate users, and provide customer support.

Billing and Payments: Process payments, generate invoices, and manage subscription billing.

Service Improvement: Analyze usage patterns, improve features, fix bugs, and develop new functionality.

Communication: Send service updates, security alerts, and respond to your inquiries (marketing emails only with consent).

Security and Compliance: Detect fraud, prevent abuse, ensure platform security, and comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

Service Providers: With trusted third-party vendors who help us operate our services (payment processors, cloud hosting, analytics) under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or government request, or to protect our rights and prevent fraud.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
With Your Consent: Any other sharing will be done only with your explicit consent.

4. Data Security

We implement comprehensive security measures to protect your data:

256-bit SSL/TLS encryption in transit

AES-256 encryption at rest

Multi-factor authentication

Regular security audits

SOC 2 compliant infrastructure

Access controls and monitoring

Regular backups and disaster recovery

Employee security training

5. Your Privacy Rights

You have the following rights regarding your personal data:

Access & Portability

Request a copy of your personal data in a machine-readable format

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Restriction

Limit how we process your personal information

Objection

Object to processing based on legitimate interests

Consent Withdrawal

Withdraw consent for marketing communications anytime

How to Exercise Your Rights: Contact us at [email protected] or through your account dashboard. We'll respond within 30 days and may require identity verification.

6. Cookie Policy

We use cookies and similar technologies to improve your experience and analyze usage:

Essential Cookies

Required for basic functionality and security

• Authentication and session management
• Security features and fraud prevention
• Load balancing and performance

Analytics Cookies

Help us understand how our services are used

• Google Analytics (anonymized)
• Usage metrics and performance monitoring
• Feature adoption and user behavior

Preference Cookies

Remember your settings and preferences

• UI preferences and themes
• Language and localization settings
• Dashboard customizations

Managing Cookies: You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may impact service functionality.

7. Data Retention

We retain your data only as long as necessary for business and legal purposes:

Account Data: Retained while your account is active and for 12 months after closure
API Logs: Kept for 90 days for debugging and security purposes
Billing Records: Retained for 7 years to comply with tax and accounting requirements
Support Data: Kept for 3 years to improve service quality
Marketing Data: Deleted immediately upon unsubscribe or account deletion

8. International Data Transfers

Our services operate globally, which may involve transferring your data across borders:

Primary data centers located in the United States and European Union
All transfers comply with applicable data protection laws (GDPR, CCPA, etc.)
Adequate safeguards including Standard Contractual Clauses (SCCs) where required
Data localization options available for enterprise customers

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time:

Material changes will be announced with at least 30 days notice
Minor updates may be made without prior notice
Continued use of services constitutes acceptance of updates
We'll notify you via email for significant privacy-related changes
The current version is always available on our website

Privacy Management Tools

Take control of your privacy with our easy-to-use tools and settings.

Download Your Data

Export all your personal data in a portable format.

Privacy Settings

Manage your privacy preferences and controls.

Cookie Preferences

Control which cookies and tracking we use.

Delete Account

Permanently delete your account and data.

Privacy Questions or Concerns?

If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your data, please contact us.

Data Protection Officer:

[email protected]

For privacy rights and data protection questions

Security Team: