Terms of Service

By accessing or using Whatspie's services, including our WhatsApp API, website, dashboard, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms apply to all users of our Services, including developers, businesses, and organizations. If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

Whatspie provides a WhatsApp API platform that allows developers and businesses to integrate WhatsApp messaging capabilities into their applications and systems. Our Services include:

• WhatsApp API Gateway for sending and receiving messages
• Webhook delivery system for real-time notifications
• Visual Bot Builder for creating automated conversations
• Broadcast messaging capabilities
• Analytics and reporting tools
• Developer dashboard and management tools

Our Services are provided as Software as a Service (SaaS) and may be updated, modified, or discontinued at our discretion with reasonable notice.

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Use only one free account per person or organization

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk to our Services.

You agree to use our Services only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:

We reserve the right to investigate violations and take appropriate action, including account suspension or termination, without notice.

Your use of our API is subject to the following limitations and requirements:

• Rate Limits: API calls are limited based on your subscription plan
• Authentication: All API requests must include valid authentication credentials
• Data Usage: You are responsible for all data transmitted through our API
• Compliance: Your use must comply with all applicable laws and regulations
• Monitoring: We may monitor API usage to ensure compliance and service quality

Exceeding rate limits may result in temporary API access suspension. Persistent violations may lead to account termination.

For paid services, the following payment terms apply:

• Billing: Charges are based on your selected plan and actual usage
• Payment Methods: We accept major credit cards and bank transfers
• Billing Cycle: Most plans are billed monthly in advance
• Overages: Usage exceeding plan limits will be charged at published rates
• Taxes: Prices exclude applicable taxes, which you are responsible for
• Refunds: Generally not provided except as required by law

Failure to pay may result in service suspension or termination. We reserve the right to change pricing with 30 days notice.

We take data protection seriously and are committed to protecting your privacy:

• Our collection and use of personal data is governed by our Privacy Policy
• You remain the owner of any data you submit to our Services
• We implement appropriate security measures to protect your data
• We may process data as necessary to provide our Services
• You are responsible for ensuring you have rights to any data you submit

For EU users, we comply with GDPR requirements. Please review our Privacy Policy for detailed information about how we handle your data.

Intellectual property rights are allocated as follows:

You grant us a limited license to use your data as necessary to provide our Services. We grant you a limited license to use our Services subject to these Terms.

We strive to provide reliable services but cannot guarantee 100% uptime:

• Uptime Target: We target 99.9% uptime for our core services
• Maintenance: Scheduled maintenance will be announced in advance
• Support: Support levels vary by subscription plan
• Service Changes: We may modify or discontinue features with notice
• Third-Party Dependencies: Our service depends on WhatsApp and other third parties

We are not liable for service interruptions caused by factors beyond our reasonable control.

Service Disclaimer: Our Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, even if we have been advised of the possibility of such damages.

Maximum Liability: Our total liability for any claim related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

Either party may terminate these Terms under the following conditions:

• By You: Cancel your account at any time through your dashboard
• By Us: Terminate for cause immediately or without cause with 30 days notice
• Effect of Termination: Access to Services will be discontinued
• Data Retention: We may retain your data for up to 30 days post-termination
• Survival: Certain terms survive termination (payment obligations, IP rights, etc.)

You remain responsible for all charges incurred before termination.

We may update these Terms from time to time:

• Material changes will be announced with at least 30 days notice
• Minor changes may be made without notice
• Continued use of Services constitutes acceptance of updated Terms
• If you disagree with changes, you may terminate your account
• The current version is always available on our website

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms or our Services will be resolved through:

• First: Good faith negotiations between the parties
• Then: Binding arbitration in [Location] under [Arbitration Rules]
• Courts in [Jurisdiction] have exclusive jurisdiction for non-arbitrable matters

• Entire Agreement: These Terms constitute the entire agreement between us
• Severability: If any provision is invalid, the remainder remains in effect
• Assignment: You may not assign these Terms; we may assign with notice
• Force Majeure: Neither party is liable for delays due to circumstances beyond control
• Language: English version takes precedence over translations